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Knight Pierce Hirst > Intel > WHAT DO THEY MEAN "NO PROBLEM"?

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WHAT DO THEY MEAN "NO PROBLEM"?

The phrase "no problem" is annoying. Sales clerks, waiters, flight attendants, mailmen – the job of people in the service industry is to fix things. Needing a smaller sweater, fries with my burger, a pillow for my head or a stamp for my letter – if there weren't problems, there'd be no service industry.

"Just a second" is another phrase that's annoying. Whoever says it doesn't mean it and whoever hears it doesn't believe it. It's code for "you'll have to wait while I do something more important". I'm not fond of the phrase "just a minute", but at least it's sixty times less annoying.

When I make a business call, I expect to be put on hold. I push the speaker button on the phone and work on something else while I wait. What I do mind is not being given time to say I don't mind holding before I'm put on hold. Maybe I should have had more children. Maybe I haven't had enough practice not being listened to.

My phone calls to government offices have proven that common sense isn't common. I called the DMV when I heard Los Angeles had changed the requirements for its driving test. It's true. They no longer test freeway driving or parallel parking. They didn't eliminate them because it's safer to drive on freeways or because all parking is now diagonal parking. They did it to make giving the driving test safer for DMV workers. It would be a much better world if government officials had to take a test to drive me crazy.

Delayed departures, canceled flights, lost luggage – as difficulties increase for air travelers, airlines find ways to decrease theirs. When fuel got more expensive, they put more seats on planes. When maintaining bathrooms got more expensive, they put fewer bathrooms on planes. When providing meals became more expensive, they started selling snacks. Although I was taught to rise above my difficulties, I can't do it by plane anymore.

Having the air conditioner out of condition, the direct TV's reception become indirect and the washing machine wash the floor instead of the clothes are problems, but I refuse to let waiting for a repairman be another one. Instead, I declare a mini vacation. I brew a pot of coffee, give myself a facial and curl up with a good book. When waiting for a repairman is "no problem", it's not annoying.

Contributed by Knight Pierce Hirst on February 4, 2008, at 8:56 PM UTC.

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This intel was contributed by Knight Pierce Hirst

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